We understand that the process of renting a vacation home may seem overwhelming at times.

To provide you with the information you need, we've compiled a list of frequently asked questions to ensure you are well-informed.

Frequently Asked Questions From Our Guests

Where is the poipu365 office located?

The Poipu365  office is located in the middle of historic Old Koloa Town, about 3 miles from your Poipu Beach vacation rental.  Here is a Google Map to our location.

Is Beach gear, snorkel gear or bikes provided at Poipu365 vacation rentals?

Every unit is different, and some owners have chosen to carry items like this. Please email or call us and tell us which unit you intend on staying at so we can answer properly.

When is the security deposit due?

The refundable security deposit is due within 7 days of booking.

Is the Security deposit applied to rent?

The deposit is a refundable security damage deposit which is returned within 14 days after departure.

when is full payment due?

Payment in full is due 60 days prior to arrival to the property. If a payment is not received by the due date, the reservation will be subject to cancellation.

What are your Booking Terms & Conditions?

Our booking terms and conditions can be found here

What is your cancellation policy?

Cancellation with less than 60 days notice will result in forfeiture of the room and tax portion of the reservation. There is a $200 cancellation fee for all other cancellations. Additionally, the reservation processing fee of $50 is non-refundable under any circumstances.

When will the security deposit be returned?

The deposit is NOT applied toward rent and is fully refundable within fourteen (14) days after departure, provided the following provisions are met:

  • No damage or loss to the unit or its contents, or to the grounds or common areas of condo complexes.
  • All debris and rubbish are placed in the appropriate receptacles for weekly, early morning trash pick-up.  Trash pick-up day is noted in the unit.
  • Upon departure, the key is returned to the lockbox, the extra key is left on the kitchen counter, and the door is locked.
  • No excessive cleaning is required to the unit, the grounds, or common areas of condominium complexes.

Do I need travel insurance?

Poipu365 strongly recommends that you purchase travel insurance as a part of your vacation plans.  Click here to get travel insurance coverage for a variety of reasons you may need to cancel your trip

What is the time difference from Poipu Beach Kauai to the mainland?

Hawaii follows Hawaii Standard Time which is 5 hours behind Eastern Standard Time and 2 hours behind Pacific Standard Time.  Hawaii does not observe Daylight Savings Time so add one extra hour to the time difference during the period of March through November.

How far is the airport from Poipu?

Lihue Airport is about 15 miles from Poipu, it takes about 20-30 minutes to drive.  Click here to pop open a Google Map so you can see the island.

Do I need a car to get around Kauai?

Transportation options are limited on Kauai.  Many visitors enjoy taking bus tours to conveniently explore Kauai, but to really experience this island you should consider renting a car.

When is the best time to visit Poipu?

Anytime of the year is a good time to visit Poipu. The average temperature is between 75-85 degrees F.  Summer is warmer and drier while winter is a bit cooler.  Trade winds keep things comfortable year-round.

What should we bring and pack for our Poipu vacation?

The style on Kauai is casual.  Even at the finest Kauai restaurants “slippers” or “flip-flops” are appropriate.  Kauai is famous for its beautiful but stubborn red dirt, which rarely washes out of clothing.  Therefore, we recommend leaving your finer clothing, shoes or new hiking boots at home. You will want to pack lightweight, comfortable attire for activities, including: swimsuits, shorts, T-shirts, sandals, sunscreen, a hat, light windbreaker and of course, your camera!

Does Poipu365 provide concierge services?

Poipu365 is happy to assist in arranging certain customized services for you and your guests.  Please contact our office for further details.

Are your rentals near Poipu Beach?

Many of the rentals we manage are in close proximity to Poipu Beach but not all of them. Shoot us an email and we can tell you the units that are the closest.

Are Wedding/Events acceptable at Poipu365 vacation rental properties?

Weddings/Events are not allowed at our vacation rental homes as they are “family vacation homes”.  If you plan to hold a ceremony or reception there are many beautiful and appropriate locales available for your occasion, just contact Poipu365 and we will be happy to provide information and assistance.

Are cribs and roll-aways available at Poipu365 vacation rentals?

Some of our homes supply these items.  Or we will put you in touch with a local company who will make sure your items are available at your vacation property prior to your arrival and picked up following your departure.

Is Maid Service Included?

No, Maid Service is not included but is available at an additional charge if you wish.

Are linens, towels, cooking equipment and blow dryers supplied at Poipu365 vacation rentals?

Yes, our Poipu vacation homes, condos, and cottages are equipped with a full complement of linens, including beach towels!  Cooking equipment is also provided and many of our homes have gourmet kitchens.  Hand held hair dryers are provided at all Poipu365 vacation accommodations.

What are check in and check out times for your rentals in Poipu?

Check-in time is 4:00 pm; check-out time is 10:00 am.  Many of the flights leave Kauai later in the day so please ask about the cost and availability of a late check-out at the time of booking.